Shipping and Delivery Policy

Order shipment time

Seller start order processing within 24-48 hours after you receive order acceptance confirmation. Unless your order specifies any customizations or alterations, our aim is to ensure your order is dispatched within that period the initial 24-48 hours of the order being placed.

(Exception: This timeline may extend owing to any disruptions including but not limited to national holidays, government regulations, natural calamities or Act of God)

Delivery charges calculation

For product which has shipping charges: Flat shipping rate is applicable irrespective of any pin codes within the territory of India.

For product which are listed under free delivery charges will be delivered irrespective of any PIN Code within the territory of India.

Order delivery time

Normally, the estimated time for delivery for any order is 7-10 working days from the day the order was placed.

However, in case your order included any customization or alteration requests, the delivery time may vary. For further details about estimated time of delivery, please connect with us via WhatsApp/ E-Mail.

(Exception: In some cases where delivery is not possible due to the destination address being located in an interior location, the logistic services may get in touch with you for pick-up.)

In case of difficulty in receiving order

In case you are facing any difficulty in tracking your order status, have not received your order or any such difficulties; please feel free to connect with us via WhatsApp/ E-Mail our customer support team will help you to the best of their abilities.

In case of wrong, Incomplete order or incorrect order is delivered

Team X RAY INDIA does everything they can to ensure top quality products as per the order of your requested reach your doorstep in the fastest way possible but if you find anything incorrect or incomplete kindly let us know!

In case damaged order is received: In case the order you receive seems damaged or tampered with, please do not accept the order from the delivery personnel and let us know so we can look into it. If you do accept it, make sure you mention on the form offered by the delivery personnel that you are receiving a tampered consignment and preferably take a picture, this makes it easy for us to look into what went wrong. Meanwhile, we will be ensuring you receive your order as per the invoice.

 For any assistance, contact us at

Email to:

WhatsApp: +91-9251641950

Material to be returned to address: After receiving material return / replacement request, shipping address will be shared at buyer’s registered email address and through WhatsApp.