Order shipment time
Seller start order processing within
24-48 hours after you receive order acceptance confirmation. Unless your order
specifies any customizations or alterations, our aim is to ensure your order is
dispatched within that period the initial 24-48 hours of the order being
placed.
(Exception: This timeline may extend
owing to any disruptions including but not limited to national holidays,
government regulations, natural calamities or Act of God)
Delivery charges calculation
For product which has shipping
charges: Flat shipping rate is applicable irrespective of any pin codes within
the territory of India.
For product which are listed under
free delivery charges will be delivered irrespective of any PIN Code within the
territory of India.
Order delivery time
Normally, the estimated time for
delivery for any order is 7-10 working days from the day the order was placed.
However, in case your order included
any customization or alteration requests, the delivery time may vary. For
further details about estimated time of delivery, please connect with us via
WhatsApp/ E-Mail.
(Exception: In some cases where
delivery is not possible due to the destination address being located in an
interior location, the logistic services may get in touch with you for
pick-up.)
In case of difficulty in receiving
order
In case you are facing any
difficulty in tracking your order status, have not received your order or any
such difficulties; please feel free to connect with us via WhatsApp/ E-Mail our
customer support team will help you to the best of their abilities.
In case of wrong, Incomplete order
or incorrect order is delivered
Team X RAY INDIA does everything
they can to ensure top quality products as per the order of your requested
reach your doorstep in the fastest way possible but if you find anything
incorrect or incomplete kindly let us know!
In case damaged order is received: In case the order you receive seems
damaged or tampered with, please do not accept the order from the delivery
personnel and let us know so we can look into it. If you do accept it, make
sure you mention on the form offered by the delivery personnel that you are
receiving a tampered consignment and preferably take a picture, this makes it
easy for us to look into what went wrong. Meanwhile, we will be ensuring you
receive your order as per the invoice.
For any assistance, contact us at
Email to: support@xrayindia.net
WhatsApp: +91-9251641949
Material to be returned to address:
After receiving material return / replacement request, shipping address will be
shared at buyer’s registered email address and through WhatsApp.